Called II this morning, within 9 hours of an auto-confirmation of a search I had going. Got matched to New Orleans for President's Day week, but it's only a studio and I would rather hold out for the slim hope of getting Mardi Gras or Jazz Festival, given that my 2016 vacation weeks are getting booked up.
Very nice rep on the phone, who sternly told me that I've reached the limit of cancelling exchanges. That I've cancelled four times previously (this would be the fifth time, and five is the limit) and even though my cancellations were done within 24 hours each time, that five is the limit and I won't be able to cancel this fifth time, even though cancelling within 24 hours. I politely told her that I haven't seen that "five time" limit anywhere in the rules, and that I'm cancelling within 24 hours, and that I wanted her to go ahead and return my search to a pending search, and that I would tweak the dates to what I want now.
She put me on hold and told me that she did some research and the best she could do for me is cancel the search totally. She said I would be refunded my exchange fee, but the only way she can handle this is to cancel this search since I'm cancelling after matching to weeks that I've requested.
Honestly, after that long, I ran out of patience and out of time. And meekly agreed to cancel the search (which is so unlike me, the meek part). if the rep had been offensive or rude in any way, I would have taken the time to argue about it.
Has this happened to anyone else? I feel silly now for cancelling the search when I didn't really have to and I've lost the priority date for when the search was started, plus I have to take the time to set up a new search, and I have to track that the refund actually did go through.
Very nice rep on the phone, who sternly told me that I've reached the limit of cancelling exchanges. That I've cancelled four times previously (this would be the fifth time, and five is the limit) and even though my cancellations were done within 24 hours each time, that five is the limit and I won't be able to cancel this fifth time, even though cancelling within 24 hours. I politely told her that I haven't seen that "five time" limit anywhere in the rules, and that I'm cancelling within 24 hours, and that I wanted her to go ahead and return my search to a pending search, and that I would tweak the dates to what I want now.
She put me on hold and told me that she did some research and the best she could do for me is cancel the search totally. She said I would be refunded my exchange fee, but the only way she can handle this is to cancel this search since I'm cancelling after matching to weeks that I've requested.
Honestly, after that long, I ran out of patience and out of time. And meekly agreed to cancel the search (which is so unlike me, the meek part). if the rep had been offensive or rude in any way, I would have taken the time to argue about it.
Has this happened to anyone else? I feel silly now for cancelling the search when I didn't really have to and I've lost the priority date for when the search was started, plus I have to take the time to set up a new search, and I have to track that the refund actually did go through.
Got bullied by II into cancelling my search
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