We just checked in the Grand Residence Tahoe today. Upon check in, we were told that we have to change unit the last night of our 7 night stay, and it is not guaranteed the room is immediately available after we move out.
I was really upset upon hearing this. I had made the reservation for 7 nights more than 12 month in advance with 20% Destination point premium. During those 12 month, could they not have contacted me in advance to let me know this will happen? I have no desire to spend my New Year's day packing/unpacking and moving. Plus, I paid for 7 nights/days, if they do not make the unit immediately available, then am I losing half day of what I already paid for? Can I refuse to move? Who can I contact at Marriott to have this resolved if it can not be done locally here? (General manager won't be in till Monday. )
If anyone has experience dealing with similar situations, your advice is greatly appreciated!
I was really upset upon hearing this. I had made the reservation for 7 nights more than 12 month in advance with 20% Destination point premium. During those 12 month, could they not have contacted me in advance to let me know this will happen? I have no desire to spend my New Year's day packing/unpacking and moving. Plus, I paid for 7 nights/days, if they do not make the unit immediately available, then am I losing half day of what I already paid for? Can I refuse to move? Who can I contact at Marriott to have this resolved if it can not be done locally here? (General manager won't be in till Monday. )
If anyone has experience dealing with similar situations, your advice is greatly appreciated!
Can we refuse to change room in the middle of week's stay?
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