Has anyone noticed the wait time for MVC? Had a question, and called at 5:45 EST with a 30+ minute wait time. Questioned this since we have never had this during evening hours. Just called at 8:00 pm. EST, and there was a 15+ wait time. We've experienced this during high date, morning hours, but never in the evening on a Dec. 8 evening! Is this typical? or a cut in staff?
MVCI phone wait time increase!
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