In August my husband made reservations for a tee time at the new Quivira golf course at Pueblo Bonito Sunset Beach through the PB online reservations dept. In his email exchanges with the agent he said he would like one of four available dates during the week we'd be there.
The girl erroneously made four tee times and promptly charged our credit card $560. My husband responded that he wanted just ONE of the four dates and the price was $140. She acknowledged her mistake and said she would reverse the $560 and charge just the $140.
She never processed the reversal of the $560 and we had both charges on our card. We immediately disputed the charge with our card holder. When we got back from our vacation we sent copies of the email exchange and described what happened. We got a letter from the credit card co. (Chase) saying that Pueblo Bonito said the charges were valid and enclosed copies of the two charges with no explanation and no mention of the emails.
I talked with a supervisor at the credit card co. and she said we could dispute the charge again with the next dept. that dealt with disputes. We did that and today got a letter saying that they consider the charges valid--again with no explanation or mention of the emails.
I've been in contact with another agent at the PB reservations dept. who told me the girl who originally made the mistake is no longer there. After much searching he found the two charges and said he submitted a refund. That was over a week ago and nothing has come through on our credit card info online.
If they don't refund the $560 we're considering closing the card and just not paying it. We can send explanations to all the credit reporting entities, but my question is how much damage will this do to our credit score?
The girl erroneously made four tee times and promptly charged our credit card $560. My husband responded that he wanted just ONE of the four dates and the price was $140. She acknowledged her mistake and said she would reverse the $560 and charge just the $140.
She never processed the reversal of the $560 and we had both charges on our card. We immediately disputed the charge with our card holder. When we got back from our vacation we sent copies of the email exchange and described what happened. We got a letter from the credit card co. (Chase) saying that Pueblo Bonito said the charges were valid and enclosed copies of the two charges with no explanation and no mention of the emails.
I talked with a supervisor at the credit card co. and she said we could dispute the charge again with the next dept. that dealt with disputes. We did that and today got a letter saying that they consider the charges valid--again with no explanation or mention of the emails.
I've been in contact with another agent at the PB reservations dept. who told me the girl who originally made the mistake is no longer there. After much searching he found the two charges and said he submitted a refund. That was over a week ago and nothing has come through on our credit card info online.
If they don't refund the $560 we're considering closing the card and just not paying it. We can send explanations to all the credit reporting entities, but my question is how much damage will this do to our credit score?
Need advice on a credit card issue
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