My New Year's resolution is to never use RCI for a trade again. Last week I called to book a week in RCI points (not TPU's) on the Outer Banks that slotted in nicely between two other weeks I had already booked and to deposit my 2016 home resort that is in RCI points so that I wouldn't have to borrow from 2017. Well the rep ended up trying to deposit another timeshare resort of mine that is not even in points. The deposit failed of course and so the Outer Banks week I had been told was booked, ended up being reposted and someone else got it.
Follow up emails did no good and they showed little interest in helping me. It was a frustrating experience and I believe that many there do not have a good knowledge of their system, the person that messed my trade up even told me that the exchange fee would be $59 (I wish) for the weeks exchange.
However, I love the sales, Last Calls and Instant Exchanges. So I am stuck with RCI, but no more exchanges.
Follow up emails did no good and they showed little interest in helping me. It was a frustrating experience and I believe that many there do not have a good knowledge of their system, the person that messed my trade up even told me that the exchange fee would be $59 (I wish) for the weeks exchange.
However, I love the sales, Last Calls and Instant Exchanges. So I am stuck with RCI, but no more exchanges.
Disappointed in RCI
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