Hello,
I'd like to ask for some advice. In 2011, I purchased from a reseller a fixed week, week 51, at Bluegreen Oasis Lakes Fountains in Orlando Florida.
Every years since my purchase, I traded my week in with an exchange company.
This year, I wanted to use my owned fixed week since I will be coming home for Christmas (I am overseas working away from my family and only get to see my wife and daughters every six months or so).
I tried to reserve my week 51, but was told by Bluegreen that I do not in fact own a fixed week, but I owned a "flex" week and they are all booked up.
I protested - I said I specifically purchased because it was a fixed week, at Christmas time. All the documentation I have says its a fixed week. I even have a resort confirmation that they acknowledge it is a fixed week. But their records show that it being a flex week and they will not budge.
I called several times. I asked for a supervisor - the representative said "I am the supervisor and there is nobody else you can talk to".
"May I have a written refusal" - reply "No sir, we don't do that"
May I have your full name? Sorry - we don't provide full names, I'm the only (first name) here.
May I have your employee ID number? We don't have that.
Unbelievable - but you can be sure when maintenance fees are due, these folks will collect.
So I did call an attorney and the attorney is drafting a letter; but I fear time is running out. I do plan to attempt to check in with my family and if they refuse me, plan on taking them to court.
I have the deed - it doesn't say fixed, nor does it says flex or floating - it says Unit XXXX, Week 51, Saturday check in. The documentation from the resale company (contract for purchase and the resort confirmation both show FIXED week and it says it - Bluegreen says they are not bound by that.)
I called the reseller that also confirms its week 51. They can't tell me what I ought to do to resolve this (several years have past)
Has anyone else ever experienced this?
What do you all recommend I do to resolve?
If they don't let me check in to the week I own, what recourse could I expect?
Thank you in advance for the advice
Jeff
I'd like to ask for some advice. In 2011, I purchased from a reseller a fixed week, week 51, at Bluegreen Oasis Lakes Fountains in Orlando Florida.
Every years since my purchase, I traded my week in with an exchange company.
This year, I wanted to use my owned fixed week since I will be coming home for Christmas (I am overseas working away from my family and only get to see my wife and daughters every six months or so).
I tried to reserve my week 51, but was told by Bluegreen that I do not in fact own a fixed week, but I owned a "flex" week and they are all booked up.
I protested - I said I specifically purchased because it was a fixed week, at Christmas time. All the documentation I have says its a fixed week. I even have a resort confirmation that they acknowledge it is a fixed week. But their records show that it being a flex week and they will not budge.
I called several times. I asked for a supervisor - the representative said "I am the supervisor and there is nobody else you can talk to".
"May I have a written refusal" - reply "No sir, we don't do that"
May I have your full name? Sorry - we don't provide full names, I'm the only (first name) here.
May I have your employee ID number? We don't have that.
Unbelievable - but you can be sure when maintenance fees are due, these folks will collect.
So I did call an attorney and the attorney is drafting a letter; but I fear time is running out. I do plan to attempt to check in with my family and if they refuse me, plan on taking them to court.
I have the deed - it doesn't say fixed, nor does it says flex or floating - it says Unit XXXX, Week 51, Saturday check in. The documentation from the resale company (contract for purchase and the resort confirmation both show FIXED week and it says it - Bluegreen says they are not bound by that.)
I called the reseller that also confirms its week 51. They can't tell me what I ought to do to resolve this (several years have past)
Has anyone else ever experienced this?
What do you all recommend I do to resolve?
If they don't let me check in to the week I own, what recourse could I expect?
Thank you in advance for the advice
Jeff
Advice needed - Trouble with using my owned deeded week Bluegreen Oasis Lakes Fountai
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